Citify Privacy and Security Policy
1. General Statement on Privacy and Security
Citify, LLC, and its related companies, officers, and employees (“Citify”) respects your online privacy and security and protects information that you decide to share with us, in an appropriate and reasonable manner. Your privacy and the protection of data is our top concern and we have established and comply with the principles set forth in this Citify Privacy and Security Policy in order to protect your privacy and your data. Citify does not list all of the details of the Citify infrastructure for security reasons.
Citify performs the roles of a data controller and data processor during the course of its business. As a data controller, we determine the purposes and manner in which personal data is processed. As a data processor we process personal data on behalf of a customer.
2. Contact Information
Please direct all inquiries, questions or comments with respect to this Citify Privacy and Security Policy to Citify at the email addresses set forth below. Citify will use commercially reasonable efforts to respond to your inquiries, questions or comments within five (5) business days of their receipt.
Email Address: firstname.lastname@example.org
3. Information Compiled by our Service
In order to provide the Services, we may collect and process information about public officials and events from publicly-available sources, such as government websites, a public official’s individual website, and other similar resources. The information we gather may include name and contact information of such officials. This information is used as part of summaries or compilations of data related to legislative and regulatory activity to provide our customers with a tool by which they can gain and understanding of legislation, regulations and their status, as well as the methods for contacting public officials. Citify is not responsible for errors or defects in the information we gather and process from publicly-available governmental sources.
4. Information Collected
In order to access certain Services, you may be required to provide information about yourself (such as identification or contact details) as part of the registration process for the Service, or as part of your continued use of the Services. We use this information to provide you with information about our products and services and to contact you about important updates to our Services.
5. Information Collected About Users from Citify Client Administrators
Our customers and their designated administrators may provide information to us about their permissioned users, and for whom we maintain separate accounts on our Service. When they do so, we serve as a data processor that process the information that they provide us on their behalf.
6. Your Responsibilities when Using our Services
When you use our Services, you agree to abide by certain rules of conduct, including the following:
- You agree that any registration information you give to Citify will always be accurate, correct and up to date.
- You agree to use the Services only for purposes that are permitted by (a) the Terms of Service Agreement and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from the United States or other relevant countries).
- You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by Citify, unless you have been specifically allowed to do so in a separate agreement with Citify. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.
- You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services).
- Unless you have been specifically permitted to do so in a separate agreement with Citify, you agree that you will not reproduce, duplicate, copy, sell, trade or resell the Services for any purpose.
- You agree that you are solely responsible for (and that Citify has no responsibility to you or to any third party for) any breach of your obligations under the Terms of Service Agreement and for the consequences (including any loss or damage which Citify may suffer) of any such breach.
7. Your Passwords and Account Security
- You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the Services.
- Accordingly, you agree that you will be solely responsible to Citify for all activities that occur under your account.
- If you become aware of any unauthorized use of your password or of your account, you agree to notify Citify immediately.
8. Contents of Your Account
In order to prevent loss of data due to errors or system failures, Citify maintains backup copies of data including the contents of your account and Citify may retain contents on our Services even after deletion or termination of your account; however, we are committed to retaining personal data for only as long as needed, taking into consideration customer requirements, legal retention requirements, and operational or other similar audit requirements.
9. Visitor Monitoring
We may use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor’s movements and to improve our website.
We may use session and/or persistent cookies with respect to the Citify Services. We may also, from time to time, retain an independent third party to perform an analysis of the statistical and aggregate data and other information with respect to our Services. Such aggregated information is not personally identifiable and is used to improve the functionality and/or use of our Services and future product offerings.
11. Your Obligations
- You have certain obligations imposed by applicable law or regulations or by the Citify Terms of Service Agreement. You must, at all times, respect the terms and conditions of this Citify Privacy and Security Policy, including but not limited to any intellectual property rights, which may belong to third parties. You must not disseminate, distribute and/or download any information which may be deemed to be injurious, offensive, violent or racist.
- Any violation of these obligations and guidelines in the Citify Terms of Service Agreement or in the Citify Privacy and Security Policy may lead to the termination or suspension of your access to or license of the Services by Citify, at its sole option.
Individuals under 18 are not eligible to use Citify’s Services without the express written consent of their legal guardian. At the time of providing consent for usage the legal Guardian must also commit to be responsible for any related cost of use for the Services. Citify does not knowingly collect personal information from individuals under 18. If you become aware that we inadvertently hold or have access to personal data about anyone under 18, please let us know so we can delete it.
13. Social Media and Chat Forums
CITIFY IS NOT RESPONSIBLE FOR ANY PERSONALLY IDENTIFIABLE INFORMATION OR PERSONAL DATA THAT YOU CHOOSE TO SUBMIT WITH RESPECT TO THESE SOCIAL MEDIA AND CHAT FORUMS.
14. LEGAL DISCLAIMER & DISCLOSURES
IT IS POSSIBLE THAT WE MAY NEED TO DISCLOSE PERSONAL INFORMATION WHEN REQUIRED BY LAW, SUCH AS RESPONSES TO CIVIL OR CRIMINAL SUBPOENAS, OR OTHER REQUESTS BY LAW ENFORCEMENT PERSONNEL. WE WILL DISCLOSE SUCH INFORMATION IN THE EVENT THAT WE HAVE A GOOD-FAITH AND REASONABLE BELIEF THAT IT IS NECESSARY TO COMPLY WITH A COURT ORDER, JUDICIAL PROCEEDING, SUBPOENA, OR OTHER LEGAL PROCESS OR REQUEST TO CITIFY BROUGHT IN ANY COUNTRY THROUGHOUT THE WORLD, OR TO EXERCISE OUR LEGAL RIGHTS OR DEFEND AGAINST LEGAL CLAIMS.
15. Accessing and Editing Account Information
You can review the personal information that you have provided to us and make any desired changes to such information by logging in to your account on the Citify website or application. Please be aware that even after we have processed your request for such a change, Citify may retain certain residual information in the backup and/or archival copies of Citify’s database.
16. Termination and Closure of Accounts
In the event you close your Citify account, we will remove your name and other personally identifiable information. Citify may retain certain data contributed or provided by you if we reasonably believe that it may be necessary to prevent fraud or abuse; it is retained for legitimate business purposes (such as analysis of aggregated, non-personally identifiable data for account recovery purposes); or, if it is required by law.
17. Links from Citify Website and Applications
Certain pages of our website and applications may, from time to time, contain external links. You should verify and validate any and all privacy practices of other websites. We encourage you not to provide personal information, without first assuring yourself of the privacy policies of such other websites.
CITIFY IS NOT RESPONSIBLE IN ANY WAY FOR ANY USE AND/OR MISUSE OF ANY PERSONAL INFORMATION OR OTHER INFORMATION PROVIDED BY YOU AT SUCH OTHER WEBSITES.
18. Aggregate Statistical and Performance Data
Citify may accumulate and aggregate certain anonymous statistical and related data in order to improve the performance and functionality of its Services, to develop new products and/or Services or to analyze the usage of Citify’s Services.
Citify may use aggregated anonymous data for such purposes as Citify, in its sole discretion, deems to be appropriate and within the terms of this Privacy and Security Policy.
19. Security & Credit Card Processing
Access to personal information and/or your data at Citify is password-protected and PCI compliant. Citify may use a credit card processing company with respect to the billing of Services fees and such third parties may use such personally identifiable information solely to provide such billing services. Citify also audits its system, from time to time, for possible vulnerabilities.
It is your responsibility to protect the security of any of your login information. Emails, instant messaging and other similar methods of communication may not be encrypted, and we urge you not to use these means or methodologies for the communication of any confidential information.
20. Citify Employees
Citify’s employees have years of experience in managing and assessing security and data protection risk. Only Citify employees with the highest level of clearance have access to our datacenter and the data contained therein. Citify limits access to customer data to only a designated number of its employees with a legitimate need to access such data in order to provide technical, support and other important services for Citify’s customers.
Citify, on a continuing basis, reviews its then current security policies and develops new policies and/or procedures with respect to management, knowledge sharing, escalation procedures and day-to-day operations. Citify routinely and regularly audits its security policies and procedures and those same policies and procedures are regularly reviewed by Citify executive management.
Any access to customer data is solely on an as needed basis by authorized Citify employees or by Citify senior management employees in order to provide and perform maintenance and/or support services for our customers, and in order to maintain or improve the quality of our Services.
21. Citify Network Security
Citify’s network security system and infrastructure helps to protect our customers’ data against sophisticated attacks. All Citify Services are protected and screened by intrusion detection systems. Access to the Citify network is tightly and comprehensively controlled and strictly audited by appropriate Citify personnel.
Communications between a customer’s computer and Citify’s servers is encrypted and Citify applications operate in a secure operating system that Citify believes minimizes vulnerabilities.
22. Redundancy & Cloud Computer Services
In a cloud computing environment, certain computer resources may at somepoint fail to operate. Citify has designed its infrastructure in light of that potential failure. The core cloud computing infrastructure provides redundancy and high availability at every level, from multiple Tier-1 ISP connections, redundant networking equipment, and servers. Citify’s Services are built on this infrastructure with the ability to quickly add or change service capacity in response to customer load or in an uncommon situation where a compute infrastructure experiences a failure.
Citify monitors each of its Services critical performance metrics to track availability and performance. Citify periodically backs up appropriate data across multiple servers so as to protect that same data in the event of a service failure.
23. Physical & Site Security
Citify Services are hosted in secure, SAS70 Type II certified facilities that are protected from physical attacks and from natural disasters. Such datacenters are monitored on a 24/7 basis and entrance to the datacenters is controlled and restricted to a select group of authorized personnel.
24. EXCLUSION OF WARRANTIES
NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT CITIFY’S WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, ONLY THE LIMITATIONS WHICH ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU AND OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
IN PARTICULAR, CITIFY, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT:
(A) YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS,
(B) YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR,
(C) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, AND
(D) THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY SOFTWARE PROVIDED TO YOU AS PART OF THE SERVICES WILL BE CORRECTED. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM CITIFY OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.
CITIFY FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
25. LIMITATIONS OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT CITIFY, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS SHALL NOT BE LIABLE TO YOU FOR:
(A) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS;
(B) ANY LOSS OR DAMAGE THAT MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF: (I) ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE SERVICES;
(II) ANY CHANGES WHICH CITIFY MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES WITHIN THE SERVICES);
(III) THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SERVICES;
(III) YOUR FAILURE TO PROVIDE CITIFY WITH ACCURATE ACCOUNT INFORMATION;
(IV) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL; OR
(V) YOUR FINANCIAL OR BUSINESS DECISIONS BASED ON THE CONTENT PROVIDED.
THE LIMITATIONS ON CITIFY’S LIABILITY TO YOU SHALL APPLY WHETHER OR NOT CITIFY HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.
(version 1.0 12.1.18)
All rights reserved. Copyright 2018 Citify, LLC.